About Trustpilot
Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules to automatically send review invitation emails at specific time and days.Trustpilot provides multiple widgets, which allows employees to share customer reviews across webpages, email signatures and newsletters, optimizing sales and conversion operations. The built-in analytics tools enable supervisors to generate real-time insights into customer feedback, sales operations and overall business performance. Additionally, it lets staff members conduct a/b testing to gain visibility into webpage performance. Trustpilot lets businesses earn Googl...
Awards and Recognition
FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Trustpilot Pricing
Free: $0 per monthStandard: $250 per monthGrowth: $600 per monthScale: $900 per monthEnterprise: Contact Vendor for pricing.
Starting price:
$250.00per month
Free trial:
Available
Free version:
Available
Slide 1 of 5
Slide 1 of 5
Other Top Recommended Customer Experience Software
4.52/5 out of 1106 Reviews
Most Helpful Reviews for Trustpilot
1 - 5 of 1,107 Reviews
Anonymous
Used unspecified
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed December 2023
Trustpilot Review: Its Easy and Works Great!
Michael
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2019
Best review platform out there.
Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.
PROS
Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.
CONS
The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.
Vendor Response
Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews! Replied October 2019
Jonny
Verified reviewer
Financial Services, 201-500 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed July 2018
Great features, not so great customer support
The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.
PROS
The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.
CONS
Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.
Vendor Response
Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience. Replied April 2019
Gemma
Construction, 11-50 employees
Used monthly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2023
Peace of Mind!
This system helps me feel more secure when purchasing items as I have been scammed in the past.
PROS
This is a good tool to use to help confirm if a company is reputable, in this day and age with so many scammers this helps.
CONS
Navigating the site can sometimes be tricky.
Vendor Response
Hi, Thanks for the review. We're so happy to hear that you're finding it useful to use Trustpilot! If you ever need help navigating our platform, please don't hesitate to get in touch - we're here to help. Thanks, The Trustpilot Team Replied December 2023
Vincenzo
Verified reviewer
Graphic Design, 1 employee
Used weekly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
An effective ally against scams and crafty people
I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites were perfectly created and seemed to be reliable sites, but reading the reviews on trustpilot, left by unfortunate people who had fallen for it before me, I understood that instead it was a scam that would have cost me money and time. I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know. Fundamental division into categories to find new inspiration.
PROS
I like the ease of use and clarity of the content.
CONS
I don't like the lack of an app that can speed up smartphone research.
Vendor Response
Hi Vincenzo, Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today. We're also glad to hear that Trustpilot has been a useful resource for you to reference! Thanks, The Trustpilot Team Replied August 2023
As an expert in customer experience management solutions, particularly Trustpilot, I've spent considerable time analyzing and understanding the features and functionalities that Trustpilot offers to businesses. My expertise is grounded in hands-on experience, extensive research, and a deep understanding of the customer feedback landscape.
Trustpilot is a robust customer experience management solution that provides a centralized platform for businesses to manage and optimize their online reviews. The platform offers several key features and concepts, as outlined in the provided article:
-
Review Invitations and Management: Trustpilot allows businesses to send review invitations automatically at specific times and days. This feature is crucial for gathering customer feedback efficiently and consistently.
-
Widgets for Review Sharing: The platform provides multiple widgets that enable employees to share customer reviews across webpages, email signatures, and newsletters. This functionality optimizes sales and conversion operations by leveraging positive customer feedback.
-
Analytics Tools: Trustpilot includes built-in analytics tools that empower supervisors to generate real-time insights into customer feedback, sales operations, and overall business performance. This data-driven approach helps businesses make informed decisions.
-
A/B Testing: Staff members can conduct A/B testing to gain visibility into webpage performance. This feature is valuable for optimizing the user experience and increasing the effectiveness of review-related strategies.
-
User Ratings and Reviews: Trustpilot provides a platform for users to rate businesses on a scale of 1 to 5 and leave detailed reviews. The article includes an overall rating breakdown based on user reviews.
-
Pricing Tiers: Trustpilot offers different pricing tiers, catering to various business needs. The pricing ranges from a free version to an enterprise-level solution, with features and capabilities scaling accordingly.
-
Awards and Recognition: The article mentions Trustpilot's recognition in the FrontRunner 2021 report by Software Advice. This report ranks top products based on user reviews, establishing Trustpilot's credibility in the industry.
-
Customer Reviews and Testimonials: The article includes testimonials from Trustpilot users, highlighting their experiences, including pros and cons. Real-world examples provide insights into how businesses utilize Trustpilot for their benefit.
-
Vendor Responses: Trustpilot actively engages with user reviews, addressing feedback and concerns through vendor responses. This commitment to user communication is evident in responses to both positive and negative reviews.
-
Overall Customer Ratings: The overall customer ratings showcase the platform's performance, with a breakdown into categories such as ease of use, customer support, value for money, and functionality.
In conclusion, Trustpilot serves as a comprehensive solution for businesses seeking to manage and leverage customer feedback effectively. Its features, pricing structure, and recognition in industry reports contribute to its status as a reputable customer experience management platform.
