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Robert Wen_ReleaseTEAM_
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July 25, 2022
hello@Joanne C LaRose! Welcome to the Atlassian Community!
Wow, I feel for you on your migration journey to Cloud. That being said, are you still current on your Server maintenance? If so, you could qualify for Cloud Migration Trial licenses. That could help out your migration without immediately paying for the subscription.
Details are here:https://support.atlassian.com/migration/docs/cloud-migration-trials-for-server-and-data-center-customers/
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Joanne C LaRose July 26, 2022
Thank you. I will check on that.
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Joanne C LaRose July 26, 2022
I was able to verify that i have the trial server. I am currently trying to add the Jira Cloud Migration Assistant and receive an error "Problem accessing the file Jira Cloud Migration Assistant." Any additional help is greatly appreciated.
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Robert Wen_ReleaseTEAM_
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July 26, 2022
What version of Jira Server are you running? JCMA is already bundled in Jira versions 8.14 and above.
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Joanne C LaRose July 26, 2022
Version 8.8.1
I don't see the application listed. Thank you for your assistance.
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Robert Wen_ReleaseTEAM_
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July 26, 2022
Can I see the license information? Just a screenshot from the Admin cog -> Products page should work. You can redact any sensitive info.
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Joanne C LaRose July 26, 2022
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Robert Wen_ReleaseTEAM_
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July 26, 2022
Well you redacted the expiration date for maintenance. Are you under active maintenance? You can't migrate if you aren't.
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Joanne C LaRose July 26, 2022
yes it is expired.Maintenance expires11/Apr/21. It doesnt make sense that i cant migrate if its expired since i wont need Jira server once i migrate. Am i missing something?
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Robert Wen_ReleaseTEAM_
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July 26, 2022
Think of it this way:
Migration is a complex process in terms of both Jira data and 3rd party app data that brings with it a lot of risks. For some of these risks, Atlassian has released newer versions. For you to upgrade your server to those newer versions, your maintenance must be active.
Anyway, you can get yourself current on maintenance (temporarily) by installing a Data Center trial license. Once you install, the clock is ticking.
Details are here:https://support.atlassian.com/migration/docs/migrate-to-cloud-with-an-expired-server-license/
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Joanne C LaRose July 26, 2022
Thank you so much for all of your assistance. I will look into this now. Hopefully this will solve my problems and alleviate my frustrations :) . Ill let you know how it goes.
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Robert Wen_ReleaseTEAM_
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July 26, 2022
Happy to help! Please don't forget to mark this answer as "Accepted".
Thanks!
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